Support
Need help? Write to support@chess.do and we'll get back to you. Please include the email you sign in with, or your player name, and your phone model.
How do I play?
Tap a piece next to the empty square to move it there, following its chess move: a rook in straight lines, a bishop diagonally, a knight in an L, and so on. Bring your purple knight to the gold square. Finishing at or under par earns three stars.
How do I keep my progress on a new phone?
Sign in with Google, Apple or email from Profile. Your levels, coins and streak are saved to your account, so signing in on the new phone brings them back. If you played as a guest first, signing in keeps your guest progress.
I bought coins but didn't get them.
Coins usually arrive within a few seconds. If they don't, go to Profile → Settings and tap Restore purchases while online. If they still don't arrive, email support@chess.do with the date of the purchase and your store receipt.
How do refunds work?
Purchases are made through the App Store or Google Play, so refunds are handled by Apple or Google under their policies: Apple, Google Play.
How do I report a player?
In a league, tap the player, then Report. You can also Block them so you no longer see their name or photo.
How do I delete my account?
See Delete your account.